AP Specialist, Help Desk

Job Description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments.

Job Summary

The role of the Accounts Payable Specialist for customer support is to provide exceptional and timely service to our internal and external customers. This role will provide inquiry support and serve as a liaison between the Accounts Payable invoice processing teams and our business partners.

General Duties & Responsibilities - Customer Support

• Ensure inquiries from internal customers and external vendor inquiries are responded to accurately and within SLA timelines.
• Assist in Reconciling statements of past due invoices from vendors.
• Resolve billing discrepancies.
• Assist the business with creating purchase orders as required
• Partner with the appropriate FASS team(s) to identify process improvement, automation and efficiency opportunities.
• Prepare and maintain SOP, training, and support documentation for team.
• Understand and adhere to internal controls.
  
  

Educational & Experience Requirements

• College Degree in Business Administration or Hospitality related preferred or equivalent experience.
• 1-3 years Accounts Payable or Customer Support experience required; Oracle Accounts Payable experience a plus.
• Knowledge of full-cycle Accounts Payable process
• Large organizational experience utilizing an ERP system preferred
• Experience with utilizing a service ticketing system such as JIRA preferred.
• Familiar with SAP Concur Expense administration in a global environment a plus.
  
  

Additional Skill Requirements

• Able to understand and follow verbal and written instructions with minimal supervision.
• Strong analytical/problem solving, communication, organization, and initiative skills.
• Able to multitask and perform detailed-oriented tasks.
• Must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must.
• Excellent interpersonal skills with the ability to interact and communicate professionally with a wide range of people at various levels within and outside our organization.