Bilingual Warehouse Ops Supervisor

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. 

Benefits

Full Time Fanatics Associates are entitled to benefits such as medical, dental, and vision plans; paid time off; quarterly volunteer paid time off; holiday pay; 401k and applicable company match; and company discounts, during the terms of employment.

Responsibilities and Duties

Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on distribution center floor throughout the shift.

Maintains department standards for productivity, reliability, and accuracy.  

Reviews, prioritizes, and organizes all operational activities during shift.

Forecasts staffing needs to meet peak demands of the business; participates in interviewing and hiring process.  

Trains, motivates, coaches, rewards, and disciplines team being supervised; resolves personnel issues by partnering with HR manager and Ops/Sr Mgmt Team.

Coordinates with HR Manager and/or Ops/Sr. Mgmt Team to manage personnel issues including but not limited to vacation approvals, time card approval, daily and weekly overtime, hiring, and training.

Develops on-going process improvements to drive departmental efficiency.  Assists Ops/Sr. Mgmt with development and implementation of policies and procedures.

Performs required administrative tasks; prepares required reports and correspondence.

Maintains a working knowledge of all operating systems pertaining to the work area.

Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times.

Performs other related duties as assigned by management.

Supervisory Responsibilities

Directly supervises up to 200 employees within the distribution center

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Experience analyzing large amounts of data to develop and execute a course of action

Accountability for employee Performance, Quality and Development

Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems

Basic Qualifications

Written and verbal fluency in English/Spanish

Bachelor’s Degree and/or 1-3 years of Fanatics experience 

Proficient in Microsoft Office Applications.

Experience leading teams

Preferred Qualifications:

Experience using performance management to coach employees on productivity and develop career pathing

Experience using warehouse based software

Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers

Experience managing teams of 25 or more

Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings

Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills.

Written communication:  writes clearly and informatively, presents numerical data effectively, able to read and interpret written information.

Experience with Lean, Six Sigma, or other process improvement methodologies

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA