What are the responsibilities and job description for the Retail Lead - Charlotte FC/Carolina Panthers position at Fanatics?
Job Description
The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.
The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.
General Duties & Responsibilities
Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to Retail Associates
Provide training and assistance to Retail Associates as required
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Understands Fanatics Values and how they relate to their role
Perform ‘Manager on Duty responsibilities’ as needed
Education, Experience & Requirements
Minimum 18 years of age, High School graduate or equivalent
Past Experience Working In Retail Or Sales Preferred
Ability to work independently and responsibly in a fast-paced environment
Availability to work extended hours on game days and during events
Foreign language skills are a plus
Job Knowledge, Skills And Abilities
Possess a fun, outgoing, confident, professional demeanor
Prior Leadership Experience Preferred
Ability to work well with all levels of management, build partnerships and coach teams
In partnership with leadership team act decisively to solve problems
Ability to represent Fanatics/League/Team Values and standards
Ability to balance and prioritize multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills
Physical Demands
Regularly required to sit stand, reach, bend and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.
The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.
General Duties & Responsibilities
Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to Retail Associates
Provide training and assistance to Retail Associates as required
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Understands Fanatics Values and how they relate to their role
Perform ‘Manager on Duty responsibilities’ as needed
Education, Experience & Requirements
Minimum 18 years of age, High School graduate or equivalent
Past Experience Working In Retail Or Sales Preferred
Ability to work independently and responsibly in a fast-paced environment
Availability to work extended hours on game days and during events
Foreign language skills are a plus
Job Knowledge, Skills And Abilities
Possess a fun, outgoing, confident, professional demeanor
Prior Leadership Experience Preferred
Ability to work well with all levels of management, build partnerships and coach teams
In partnership with leadership team act decisively to solve problems
Ability to represent Fanatics/League/Team Values and standards
Ability to balance and prioritize multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills
Physical Demands
Regularly required to sit stand, reach, bend and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
