What are the responsibilities and job description for the WWE Royal Rumble - Retail Event Associate position at Fanatics?

Job Description

The Retail Event Operations Associate is responsible for carrying out the front-line event set up, carrying out logistics for the retail infrastructure designed for the event, ensuring operation excellence and flawless execution of retail event operations. Event Retail Operations Associates will assist with the setup, breakdown, and sales of fanatics' merchandise locations. This position must be able to assist with customers interaction, sales transactions, assist with stocking merchandise, and more. The Event Retail Operations Associate will drive results through relentlessly enhancing the fan experience.

General Duties and Responsibilities :

Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
Understand Fanatics Values and how they relate to the Retail Event Operations Associate role
Maintain sales floor and / or stockroom standards with an eye to detail
Utilize Fanatics Point of Sale System (POS)
Provide a fun and professional environment for team members and fans
Assist with the set up and breakdown of the retail environment for the event
Organize supplies and equipment
Assist with loading and unloading merchandise trucks
Assist with stocking of merchandise
Assist with inventory when needed
Assist as directed by onsite Event Management Team to ensure our retail environment is neat, organized, clean and fully stocked for all events and set up
Perform additional responsibilities as assigned by Event Management Team

Job Knowledge, Skills and Abilities

Possess a fun, outgoing, confident, and professional demeanor

Ability to build product knowledge

Ability to work as a member of a team in fast paced environments, servicing a diverse fan base

Ability to maintain high standards of organization and cleanness

Proven ability to overcome obstacles while maintaining a positive, can-do attitude

Strong communication, literacy, and numeracy skills

Ability to be punctual, consistent, and reliable on the job

Education, Experience and Requirements

Minimum 18 years of age

Experience working in venue and retail / merchandise environment

Ability to work independently and responsibly in a fast-paced continuously changing environment

Must be friendly, self-motivated, and love meeting new people in an exciting event setting

Basic math skills : ability to accurately count change and balance bank

Willingness and drive to exceed guest and partner expectations

Ability to work independently or in a team during set up and to get tasks done efficiently

Ability to communicate effectively with supervisor and guests

Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance

Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation

Physical Demands :

Regularly required to sit stand, reach, bend and move about the facility as needed

Ability to stand, walk, bend and move throughout the venue for extended periods of time

Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training

Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions

Responsibilities

Greet fans and ask questions to help make their shopping experience an enjoyable one

Make recommendations based on observations and conversations with fans

Help execute a brand connection by ensuring fans enjoy a top notch shopping experience

Maintain sales floor and / or stockroom standards with an eye to detail

Process sales transactions via the Fanatics Point of Sale System (POS)

Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team / League are always positively represented

Perform additional responsibilities as directed by the management team

Qualifications

Education, Experience and Requirements

Minimum 18 years of age, High School graduate or equivalent

Past experience working in retail or sales preferred

Ability to work independently and responsibly in a fast-paced environment

Availability to work extended hours on game days and during events

Foreign language skills are a plus

Job Knowledge, Skills and Abilities

Possess a fun, professional demeanor

Demonstrated ability to build product knowledge of Team / League inventory

Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base

Ability to maintain high standards of organization and cleanness

Proven ability to overcome obstacles while maintaining a positive, can do attitude

Strong verbal communication skills

Physical Demands

Regularly required to sit stand, reach, bend and move about the facility as needed

Must be able to lift and carry up to 30 lbs.

Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do :

Build Championship Teams

Obsessed with Fans

Limitless Entrepreneurial Spirit

Determined and Relentless Mindset

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WWE Royal Rumble - Retail Event Associate

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