What are the responsibilities and job description for the Kentucky Oaks and Derby Day Internship position at FanGate Solutions?
Kentucky Derby Weekend Event Staff Internship
Overview:
FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client’s fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry and are willing to travel.
As an event staff team member for FanGate Solutions, you will have the opportunity to gain experience in ticket sales, marketing and special events. Event staff will receive training on: giving top notch customer service to exceed our client’s expectations and increase fans overall experience, as well as venue information.
This position is for one event based in Louisville, KY. Would you like to experience working at the "Greatest 2 Minutes in Sports", helping thousands of race fans? We provide staffing for Churchill Downs, Kentucky Derby race weekend. Team members will be performing the following positions: Ticket Scanners, Mobile Ticket Assistance, Customer Service Representative and Box Office Staff.
Responsibilities:
- Aid guests with accurate game and promotional information
- Selling and/or picking up event tickets at various venues
- Provide problem solving techniques to assist all customer inquiries and concerns
- Represent FanGate Solutions and its clients in a professional and ethical manner
- Punctual and self-motivated with an attention to detail
- Communicate all pertinent information with clients and guests
- Provide & maintain the highest level of customer service to clients and guests
- Closely adhere to the health and sanitation guidelines set by FanGate Solutions and its clients
- Review event tickets and give accurate information on seating location
- Perform other duties & responsibilities as assigned by managers
Qualifications and Requirements:
- Willing to commute to Louisville, KY on the week of April 26th - May 3rd
- Full internship is April 26th - May 3rd
- Partial internship is May 2nd & 3rd
- Ability to work untraditional hours including weekends and evenings
- College student majoring in advertising, marketing, sport management, or related fields is a plus
- Eager to start & build a career in sports and live entertainment
- Ability to deliver exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner
- Strong interpersonal skills that complement a team-oriented work ethic
- Must be neat and presentable at all times
- Must be 18 years of age or older with at least a high school diploma or GED
Duration and Pay:
Work Kentucky Derby Week in Louisville, KY at Churchill Downs. This is a paid events position for work during actual events at $12/hour.
Schedule:
Opening Night Saturday April 26th
Schedule:
Opening Night Saturday April 26th
Arrive at 2:30pm - Closing time @ 10:45pm
Tuesday April 29th (502’sday)
Arrive at 9:00am - Closing time @ 4:22pm
Wednesday April 30th (Champions Day)
Arrive at 9:00am - Closing time @ 4:54pm
Thursday May 1st (Thurby)
Arrive at 8:00am - Closing time @ 6:18pm
Friday May 2nd (Oaks)
Arrive at 6:30am - Closing time 6:27pm
Saturday May 3rd (Derby)
Arrive at 6:30am - Closing time @ 8:00pm
We are looking for individuals to do the entire week or just Friday (Kentucky Oaks Day) and Saturday (Kentucky Derby Day)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $12
