What are the responsibilities and job description for the Technical Business Coach- TX position at Fantastic Sams Franchise Corp?
Position Summary :
The Technical Business Coach will play a pivotal role in the success of FS Cut & Color salons by combining technical skills expertise with strategic business coaching to enhance salon operations, drive product sales, and elevate technical skills across our franchise network. This role will empower salon teams to maximize revenue potential and elevate guest experience through expert coaching in product knowledge, operational excellence, and recruitment. The TBC will be responsible for achieving key performance targets, with a strong emphasis on driving salon sales, supporting Zenoti POS system operations, and serving as a knowledge resource for vendor brands and services.
Key Responsibilities :
- Sales Growth and Product Goals :
- Work collaboratively with franchisees to establish and meet product and service sales goals, delivering actionable sales strategies that increase revenue through product recommendations and upselling techniques.
- Utilize data from the Zenoti system to track, analyze, and enhance sales performance across the region.
- Conduct training and workshops to improve product knowledge, sales confidence, and effectiveness in promoting FS Cut & Color and vendor-branded products.
- Technical Training and Development :
- Deliver in person and online technical training to stylists on FS Cut & Color service protocols, and product application, usage and sales techniques.
- Provide training on service excellence in alignment with FS Cut & Color’s 5-Step Guest Service System to improve guest satisfaction and retention.
- Zenoti POS System and Operational Support :
- Serve as a go-to resource for basic Zenoti POS system operations, including troubleshooting and daily practices for franchisees and salon staff.
- Guide salon teams in effectively using Zenoti for appointment booking and guest service, enhancing operational efficiency and guest satisfaction.
- Vendor Brand & Service Knowledge Resource :
- Act as a trusted knowledge source for FS Cut & Color’s vendor brands, products, and services, ensuring salon teams are well-informed and confident in recommending vendor offerings.
- Recruitment and Talent Development :
- Partner with franchisees on recruiting strategies to attract and retain top stylist talent within each salon.
- Participate in recruiting events and collaborate with regional cosmetology schools to promote FS Cut & Color as an employer of choice.
- Business Coaching and Strategic Planning :
- Under the guidance of the Business Development Director, act as a trusted business resource to franchisees, providing insights and strategies for growth based on financial, sales, and service data.
- Assist franchisees in setting and achieving KPIs related to guest count, ticket average, and rebooking rates.
- Support salon teams with strategies to improve their KPIs based on successful implementation of the FSGSS.
Qualifications :
Key Competencies :