Barista

Starbucks Baristas will deliver truly great service, and to create a warm and friendly atmosphere for our guests. The barista is generally the first employee that guests encounter so it is imperative that they greet all guests with a warm/genuine smile and be welcoming. Starbucks employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. Ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Customers and employees will experience a friendly, upbeat and clean atmosphere.

Essential Duties and Responsibilities Include:

• Provides fast, friendly, professional and responsive customer service to Starbucks guests and staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 rule: 10 feet-make eye contact and smile, 5 feet-greet and speak to guest. Says thank you to every guest.
• Provides personalized service and uses guest’s name whenever possible.
• Greets each guest with a warm smile and welcome as they enter the restaurant.
• Operates a cash register/MMS system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of Starbucks, including seating areas and condiment station, as necessary or required, in accordance with established health and safety standards. Follows the duty roster.
• Resolves service issues according to service standards.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Demonstrates “just say yes” behavior when taking care of customer needs.
• Prepares a variety of customer beverage orders such as espresso drinks and Coffee to Starbucks standards.
• Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
• Follows cash handling and register policies.
• Follows inventory stocking and recording guidelines.
• Learns and demonstrates creating the Starbucks Experience.
• Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.