What are the responsibilities and job description for the Bell Person position at Fantasy Springs Resort Casino?
Summary:
Greet & assist guests with baggage while checking in/out of the Hotel. Provide ongoing services to guests as requested. To ensure & provide a safe & healthy environment for both our guests & fellow colleagues. The Bell Person provides support, knowledge, and assistance as needed in all areas of customer service.
Essential Duties and Responsibilities Include:
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Provide information and service to guest and in the absence of a concierge.
- Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
- Communicate information between shifts to ensure job thoroughness to meet department objectives.
- Assist in the training of new Bellman and job duties and procedures.
- Receive and store guest luggage in an orderly manner.
- Able to use electronic communication devices.
- Respect and protect guest privacy.
- Maintain the upkeep of equipment.
- Must be able to multitask.
- May be required work overtime.
This position is not limited to those duties listed in the job description.
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
