What are the responsibilities and job description for the Casino Host position at Fantasy Springs Resort Casino?
Develop and maintain superior relationships with guests by equal utilization of professionalism and personality. Seek new and targeted players to inform them of the benefits of all player development programs. Prepare, coordinate, host/administer all complementary and guest events. Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. Maintain high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests.
Responsibilities
- Use computer database to identify target players.
- Speak with players in person or on telephone to market promotions and events.
- Walk through casino to identify registered players and prospective players.
- Develop, maintain, and analyze database for opportunities and productivity.
- Approve and monitor comp issuance based on player performance.
- Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company
- Must be 21 years of age or older.
- High School Diploma or GED/equivalent.
- Excellent communication skills and friendly, outgoing personality required.
- Must be a proven self-starter, flexible, versatile and responsible.
- Must be able to work all schedules, all days and all shifts. Complete flexibility is required.
- Prior customer service and sales experience preferred.
- One or more years’ related experience and/or training, or equivalent combination of education and experience.
Work Environment
Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!
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