What are the responsibilities and job description for the Front Desk Agent position at Fantasy Springs Resort Casino?
Essential Duties and Responsibilities Include:
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Provide information and service to guest and in the absence of a concierge.
- Assign rooms, register guests, update guest history, confirms payment, checks in guest to rooms.
- Confirm guest satisfaction, close billing and issue receipts, store luggage.
- Leave guest with a lasting positive impression of the establishment as they depart
- Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
- As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
