What are the responsibilities and job description for the Hostess/Host Bistro position at Fantasy Springs Resort Casino?
The Bistro Host/Hostess is expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. The host/hostess must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. The host/hostess is generally the first Bistro employee our guests encounter so it is imperative that they greet all guests with a warm/genuine smile and welcome.
Responsibilities:
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering the restaurant.
- Engages in friendly conversation with guest whenever possible using the 10/5 rule. Provides personalized service and uses the guest’s name at least twice during all transactions.
- Takes reservations, following established restaurant policy.
- Uses proper phone etiquette and answers all calls in accordance with determined restaurant standards and guidelines.
- Seats guests in restaurant as per specified rotation requirements.
- Maintains proper seating and reservation documentation.
- Monitors restaurant periodically for table availability.
- Keeps designated working area clean and organized wipes, cleans and stores menus properly, and assists in maintaining cleanliness of dining room, as necessary or required, in accordance with established health and safety standards.
- Recognizes VIPS, Diamond and Emerald players and relays that information to the server and/or other restaurant team members to ensure they receive the appropriate service.
- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guests needs) as necessary or required.
- Complete all assigned closing duties at end of shift.
- Resolves service issues in accordance with restaurant guidelines and policies.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
