What are the responsibilities and job description for the Night Auditor position at Fantasy Springs Resort Casino?
The Hotel Night Auditor provides end of day accounting for hotel financial accounting. Support, knowledge, and assistance as needed in all areas of customer service.
Essential Duties and Responsibilities Include:
The Night Auditors are responsible for the following job functions.
- Responsible for the Hotel and Front Desk operations during the overnight shift.
- Primary responsibilities include but not limited to: Registering guests, assign rooms, update guest history, confirm payment, and check in guest to rooms making reservations, preparing daily financial reports, balancing transactions, transmitting daily receipts. Completing shift checklists.
- Night Auditors must be able to work independently and with minimal supervision. They must also be capable of problem solving and troubleshoot in order to resolve guest issues that may arise as well as respond to emergency situations.
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Confirm guest satisfaction, close billing and issue receipts, store luggage and lifting of 25lbs required.
- Leave guest with a lasting positive impression of the establishment as they depart
- Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
- As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
- Multi task in communication devices.
- Verify and confirm guest registrants for security reasons.
- Communicate information between shifts to ensure job thoroughness to meet department objectives.
- May be required work overtime.
- Assist in the training of new Night Auditors job duties and procedures.
- Other duties as assigned.
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
