What are the responsibilities and job description for the PBX Operator position at Fantasy Springs Resort Casino?
Essential Duties and Responsibilities Include:
- Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.
- Answers, screens, and routes outside calls.
- Supplies information to callers and records messages.
- Operates paging system to relay in-house announcements or call individuals to phone.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service - Responds promptly to customer needs.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Diversity - Shows respect and sensitivity for cultural differences.
- Ethics - Treats people with respect.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
