Client Relations Manager

Client Relations Manager

Position Overview:

Far Fetched Acres, a luxury dog retreat in the Hudson Valley seeks a Client Relations Manager. This full-time role blends exceptional client management with operational efficiency, nurturing and growing our client base while ensuring a seamless and enriching experience for both clients and their canine companions and the entire Far Fetched team.

If you are a detail-oriented professional with an entrepreneurial spirit, a positive attitude, and a passion for dogs, this is your chance to join a team of dedicated dog enthusiasts.

Client Communication and Relations:

• Serve as the primary point of contact for all client inquiries, reservations, and concerns, delivering professional, prompt, and positive service.
• Lead client onboarding, ensuring clear communication of services, policies, and expectations while fostering trust and loyalty.
• Pay very careful attention to and communicate efficiently to entire team regarding any client notes for their dog’s special needs, medications, allergies etc
• Conduct facility tours for prospective clients, showcasing Far Fetched Acres’ unique offerings and commitment to excellence.
• Maintain accurate client and dog profiles in the reservation management system (Gingr) to ensure smooth team operations and personalized service.
• Develop and implement strategies to enhance client satisfaction, strengthen relationships, and encourage repeat business.
• Nurture and grow the client base by identifying opportunities for engagement and actively promoting Far Fetched Acres' services.
• Act as a liaison between clients and internal teams to communicate client preferences and expectations effectively.
• Develop and implement strategies to enhance client satisfaction and foster loyalty.

Office and Operations Management:

• Oversee day-to-day office operations, ensuring organization, efficiency, and compliance with policies and procedures.
• Perform administrative tasks, including scheduling, processing invoices, filing, and generating reports.
• Manage office supplies, equipment, and inventory to support seamless team productivity.
• Ensure accurate record-keeping and data security within office systems, including client and dog profiles.
• Assist with HR adherence, payroll processing, and policy implementation for an expanding business.
• Identify and execute continuous improvement initiatives to optimize operational workflows.

Collaboration and Support:

• Partner with the Transportation Director to coordinate logistics, scheduling, and client communication.
• Support daily dog care operations during busy periods, including feeding, cleaning, and assisting with services as needed.
• Ensure seamless coordination of dog transportation services, including pick-ups, stays, and drop-offs.
• Monitor vaccination records and compliance to ensure the health and safety of all dogs in our care.
• Collaborate with team members to address operational challenges and maintain exceptional service.

Health, Safety, and Hospitality:

• Maintain compliance with health and safety regulations, ensuring a clean, safe, and welcoming environment for dogs, clients, and staff.
• Collaborate with the facilities team to address safety concerns and operational inefficiencies promptly.
• Develop and implement strategies to continuously improve the overall client experience and hospitality.

You Will Be Successful in This Role If...

• You are passionate about dogs and dedicated to providing exceptional care and service.
• You have a proven track record in client management, office operations, or hospitality, with at least two years of experience in a leadership role.
• You are detail-oriented, ensuring accuracy and thoroughness in all aspects of your work.
• You demonstrate an entrepreneurial spirit, identifying opportunities to enhance and grow the client base.
• You maintain a positive attitude, fostering a collaborative and solutions-oriented environment.
• You excel at multitasking and thrive in a fast-paced, dynamic work environment.
• You are tech-savvy, with strong proficiency in Google Office tools and a willingness to learn the Gingr reservation system.
• You are a creative problem-solver with excellent organizational, communication, and time management skills.
• You work well independently and as part of a team, taking initiative to resolve challenges efficiently.
• You consistently meet attendance schedules and demonstrate dependability.
• You are enthusiastic about working in a dog-centric environment and supporting the health, safety, and happiness of canine guests.

Position Details:

• Salary: $60,000 - $75,000 per year (based on experience), with bonus opportunities
• Benefits: Health insurance, paid time off, parental leave, and professional development assistance.
• Schedule: Full-time, 8-hour shifts with some weekend and holiday availability required.

Far Fetched Acres would like to thank all applicants; however, only those who qualify for the position will be contacted.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Experience:

• Management: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $60,000 - $75,000