What are the responsibilities and job description for the Insurance Customer Service Associate position at Farm Bureau Financial Services - Bobby Liebsch...?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for all customers. The ideal candidate will possess strong client service skills and be comfortable working in an office environment.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Analyze customer issues and provide effective solutions to ensure satisfaction.
- Maintain accurate records of customer interactions and data entry in the company’s systems.
- Collaborate with team members to enhance client services and improve processes.
- Communicate product information clearly to customers, assisting them with their needs.
- Handle sales inquiries and promote company products as appropriate.
Qualifications
- Proven experience in customer service or client services is preferred.
- Strong communication skills.
- Proficiency in data entry with attention to detail.
- Ability to analyze situations quickly and provide effective solutions.
- Familiarity with office software and tools is beneficial.
- A positive attitude, strong work ethic, and willingness to learn are essential traits for success in this role.
- Obtaining an insurance license is required.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Shift:
- Day shift
- Morning shift
License/Certification:
- Property and Casuality Insurance (Preferred)
Ability to Commute:
- Independence, IA 50644 (Required)
Ability to Relocate:
- Independence, IA 50644: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $22