What are the responsibilities and job description for the Customer Service Representative position at Farm Bureau Financial Services?
Job Overview
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Duties
- Handle incoming customer inquiries via phone, email, or in-person
- Provide information about products and services
- Process payments, and evidence of insurance
- Resolve customer complaints in a professional manner
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks accurately and efficiently
- Collaborate with other departments to ensure customer satisfaction
Experience
- Previous experience in customer service or a related field is preferred
- Strong communication skills to effectively interact with customers
- Ability to work in a fast-paced environment and handle high call volumes
- Proficiency in using office software and CRM systems is a plus
- Experience working in a call center or office setting is beneficial
Job Type: Full-time
Pay: $15.83 - $18.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Ability to Relocate:
- Great Falls, MT 59405: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
