What are the responsibilities and job description for the Production Support Specialist position at Farm Bureau Insurance Company of Idaho?
Production Support Specialist is the first point of contact for issues encountered by home office and field office staff within our policy administration system. They are responsible for identifying, prioritizing, and resolving system issues and user errors. They maintain areas of system flows and monitor and update policies for certain projects as needed.
- Review/Investigate issues when they first get reported
- Triage issues that are reported
- Identify, analyze, and document problems with program function, output, online screen or content.
- Document known system errors and notify development teams when it is ready to be looked at
- Investigate home office and field office problems and provide support
- Create or maintain spreadsheets to track issues, problems and workarounds
- Notify users when issues are corrected or completed
- Respond to end users with instructions on a workaround, user error, or issue has been given to development teams to work on
- Notify correct team members when issues need to be escalated.
- Test/document workarounds
- Test potential fixes on issues
- Make adjustments/fixes in production as needed and directed
- Miscellaneous tasks as directed.
Education: High School Graduate or General Education Degree (GED)
Some College: Preferred
Experience: Previous insurance experience preferred.
Computer Skills: Proficient in Microsoft Office Suite.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17
