HR Operations Manager, HRBP

Brief Description

JOB SUMMARY: The HR Operations Manager position is a key contributor of the HR Department. The position will be the functional and technical expert for the Human Resources Management System (HRMS), Compensation, and Leave of absence as well as provide Human Resource Business Partner support for several functions within the organization. This role will be based in our Springfield, MA headquarters and is categorized as a hybrid role. Monday and Friday are work from home days while Tuesday, Wednesday, and Thursday are in office days.

Duties And Responsibilities

HR Systems Oversight:

• Manage and optimize UKG (Ultimate Kronos Group) for HR operations, ensuring system accuracy, data integrity, and efficiency.
• Lead system implementations, upgrades, and enhancements while collaborating with IT and vendors.
• Provide user training and support for employees and HR team members on UKG functionalities.
• Develop reports and dashboards to provide HR and leadership with key workforce analytics and insights.
• Ensure compliance with all data privacy and security policies related to employee records.
• Performs operational work including processing new hires, terminations, promotions, status changes, comp changes in the HRMS systems (UKG Ready and Dayforce).
• Set up and monitoring of the performance review cycles in UKG.
• Administers the weekly pay preparation of all employees’ time in the HRMS. Creates extract out of HRMS and sends it to third-party payroll administrator. Audit hours sent against the third-party payroll administrator.
• Performs all HRMS system set up, workflows, defects and configuration as requested by the SVP, HR, and department.
  
  

Compensation Oversight

• Develop, manage, and implement compensation structures that align with business needs and market competitiveness.
• Conduct salary benchmarking and job evaluations to ensure fair and equitable pay practices.
• Partner with Finance to manage compensation budgets.
• Provide guidance on bonus structures, merit increases, and incentive plans to drive employee performance.
• Ensure compliance with federal, state, and industry-specific compensation laws and regulations.
  
  

Leave Of Absence Management

• Oversee and administer all leave programs, including FMLA, ADA accommodations, parental leave, and paid family medical leave.
• Serve as the subject matter expert regarding leave inquiries, approvals, and return-to-work processes.
• Ensure compliance with federal and state regulations related to employee leaves.
• Coordinate with Payroll to ensure accurate pay and benefit continuity during leaves.
• Maintain documentation and reporting on leave trends, costs, and compliance risks.
  
  

HR Business Partner

• Strategic Partnership: Collaborate with business leaders to understand organizational goals and provide strategic HR support; Align HR initiatives with business objectives to foster a culture of high performance and innovation.
• Employee Relations: Serve as a consultant to managers and employees on HR policies, procedures, and employee relations issues; Proactively address workplace concerns, mediate conflicts, and recommend solutions that promote a positive work environment.
• Talent Management: Support workforce planning, and succession planning initiatives.
• Organizational Development: Lead change management initiatives to support business transformation and growth; Assess team dynamics and implement solutions to optimize team effectiveness.
• Performance Management: Guide leaders in implementing performance management processes that align with business goals; Provide coaching and development to improve managerial effectiveness.
• Compliance and Policy Management: Ensure compliance with employment laws, regulations, and company policies; Develop and communicate HR policies that reflect organizational values and legal requirements.
  
  

Operations And Compliance

• Assists with benefit administration in conjunction with the 3rd party administrator, CoBank. Assists employees with general questions on benefit plans and or directs party administrator. Coordinates open enrollment, and employee communications on the annual process.
• Coordinates, and gathers all documents requests for both internal/external audit requests.
• Assist with preparation of compliance reports such as EEO-1, Affirmative Action and routine audit reports
• Maintains and updates all Human Resources policies.
• Carries out special projects and assignments as requested.
• Other tasks as assigned.
  
  

OTHER DUTIES: This job description is not designed to cover or contain a full listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

QUALIFICATIONS:

• Bachelor’s degree and a minimum of 5-7 years HRIS (Human Resource Information System), compensation, and leave management.
• UKG Ready HRIS experience preferred
• Knowledge of employment laws and regulations; Certifications PHR, SPHR, SHRM-CP, or SHRM-SCP (preferred).
• Computer proficiency and technical aptitude with the ability to use Microsoft programs such as MS Word, Excel, PowerPoint, Outlook, and Teams.
• Project management skills and experience required.
• Proven ability to work effectively in a team environment. Capable of effective planning and prioritizing setting deadlines.
• Self-starter, problem solver who can manage multiple competing priorities and exercises good judgment with respect to time management and prioritization.
• Exceptional interpersonal and communication skills with the ability to influence and build relationships at all levels.
• Demonstrated ability to handle confidential information with discretion.
• Analytical mindset with the ability to use data to drive decisions.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
• Solid understanding of organizational change management principles and practices.
  
  

Essential Functions

• Ability to report to work in person and to attend work-related functions/activities.
• Ability to work at a desk and use a computer for extended periods.
• Ability to lift, carry, and move objects up to 10 pounds occasionally.
• Ability to occasionally travel as required.
• Ability to type and utilize various software programs efficiently and operate general office equipment.
• Ability to work in an office setting with moderate noise levels.
• Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment.
• Must be able to work scheduled hours and overtime as needed.
• This role has been designated as a Hybrid role, which gives employees the opportunity to work from home on Mondays and Fridays and working in the office on Mondays and Friday.
• Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks.
• Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency.
• Ability to problem-solve efficiently and make sound decisions.
• Ability to manage job-related stress and interactions with clients, colleagues, or external parties.
• Ability to communicate ideas clearly in both verbal and written form.
• Ability to work with others in a collegial and collaborative manner
  
  

WORK ENVIRONMENT: Typical noise levels for an open, cubicle-styled environment.

PHYSICAL DEMANDS: This position requires periods of standing, walking, and the use of computer equipment. Additional physical demands include, but may not be limited to, talking or hearing, push/pull, stooping, kneeling, reaching w/hands and arms, and lifting at least 10 pounds.

WORK AUTHORIZATION: Authorization to work in the United States is required.

REASONABLE ACCOMODATION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Summary

For over 25 years, Farm Credit Financial Partners, Inc. (FPI) has provided technology products and services to the Farm Credit System. We care deeply about the agricultural credit associations (ACAs) we serve through our mission of delivering trusted technology solutions to help American agriculture thrive. As a customer-owned service organization, we support ACAs from Maine to California with over 62,000 customer-members and over $40 billion in loan volume. Everyone here contributes to the success of our customers, and to the vibrant culture that makes FPI a great place to work. Throughout the year, you will find us having fun and jamming out to FPI’s band, coming together to support local charities, and celebrating our wins together.

We offer a robust benefits package that includes competitive earnings, hybrid and remote work options, tuition reimbursement, generous 401(k) matching, and development opportunities through company-sponsored trainings and certifications.

Come grow with us: financialpartners.com.

Farm Credit Financial Partners, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, national origin, sex or gender, religion, pregnancy, marital status, status as a veteran, sexual orientation, gender identity, disability, or any other characteristic protected by law. EEO / Disabilities / Veterans

#FPI