What are the responsibilities and job description for the Customer Service Representative position at Farm Credit Services of America?
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative . In this role, you will be the first point of contact for our customers, assisting with inquiries and ensuring a positive experience with our products and services. If you have excellent communication skills, a passion for helping others, and the ability to work in a fast-paced environment, we encourage you to apply.
Essential Duties & Responsibilities
- Greets and welcomes customers, office visitors, and callers to AgCountry. Ascertains their needs, assists them, and / or directs them to the appropriate resource for assistance. Responsibilities may include opening / closing the office, answering the telephone, maintaining the reception area, ordering, and inventorying supplies, processing office mail, etc.
- Establishes and maintains open communication with customers to identify their needs and expectations, in addition to maintaining positive customer relationships. Represents AgCountry as a provider of a broad range of financial services and refers customers to appropriate team members for follow-up.
- Inputs and updates new prospect and customer information into AgCountry’s Customer Relationship Management System (CRM). Coordinates with loan officer to advance prospects through sales cycle from lead to opportunity to close.
- Enters loan information into the deal proposal, scores loan in Enterprise Decision Engine (EDE), and submits scored loan for approval, upon loan officer or leader request. After EDE scoring, determines if exposure requires manual adjustments for internal refinance or if special programs apply. Works with loan and / or credit officer on loan disposition and further processing needs.
- Processes loan applications and renewals. Assists credit and loan officers to ensure all loan documentation is requested, gathered, entered, and verified prior to loan closing.
- Issues loan receipts and disbursements. Maintains accurate, up-to-date loan files. Inputs and monitors the fee tracking process, reports, and other customer information.
- For PCA loans, consults with loan officer to determine closing type & location and coordinates schedules (Internal / Title Agency / Attorney) to ensure all parties are informed and available. Coordinates with the loan documentation department to obtain completed documents for closing. In the absence of the loan officer, may execute loan closing in the branch office.
- Assists the financial services department by providing life insurance referrals for loan accounts and processing MPCI and hail insurance applications, as needed.
- Provides administrative support, as requested, to enhance efficient branch operations.
Education Requirements
Years of Experience
About Us :
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
