What are the responsibilities and job description for the Customer Support Specialist position at Farm Credit Services of America?
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
- Incumbent can work from any office within our eight state terrirtory.
Are you someone who thrives on helping others and enjoys opportunities to serve, connect, and impress? We're looking for a dedicated individual with a servant heart to join our team as a full-time Customer Support Specialist.
In this role, you'll be the first point of contact for our valued customers via telephone and email, providing exceptional support and resolving issues with a positive attitude. You’ll answer loan inquiries, process cash management requests, and provide online support.
If you're a natural problem-solver who finds satisfaction in making others' experiences seamless and enjoyable, we’d love to hear from you!
Essential Duties & Responsibilities
Addressing business and technical related questions on the Association’s digital portal and other customer-facing tools.
Education Requirements
Years of Experience
About Us :
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
