Retail Specialist / Budtender

Farmacy SB is seeking an experienced Retail Specialist with excellent customer service skills to work at our Santa Barbara store.

Across the entire family of Farmacy stores, we believe in the power of sustainably produced cannabis products for recreation, self-care, and social connection. We want to move beyond stigma, beyond stereotype, to deliver enriching and natural experiences in welcoming store environments where even someone who’s brand new to recreational cannabis feels at home.

A Retail Specialist’s main responsibility is providing superior Customer service, facilitating efficient sales transactions and general maintenance of the sales floor. Maintaining our standard of superior Customer service with each interaction. Educating Customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction.

Retail Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific Store schedule and operations.

In adherence to all compliance regulations governing the purchasing and selling of Cannabis and Non-Cannabis product, the Receiver/Inventory Specialist will partner with the Inventory Manager in each location to oversee all facets of policy and procedures and operational administrative duties in relation to inventory and product.

** This is a part time position **

** Must be available to work weekends and holidays **

CORE RESPONSIBILITIES:

Sales & Profitability

• Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.
• Enhance the store environment and atmosphere by focusing on customer interactions over tasks.
• Exhibit excellence floor presence by following customer standards, product placement and time management.
• Prioritizes product knowledge as a main component of service and actively engages in all store trainings to ensure continued and ongoing education as it relates to product and service.
• Prioritizes and communicates department insights to Direct Supervisor.
• Assists team to uphold company customer service standards.

People & Teamwork

• Work productively within the team by and take initiative to work with others towards a common, collaborative goal.
• Actively seek out development opportunities to learn and grow.
• Assist in the training and development of peers.

Operations

• Assist the team in shipping and receiving process and complete shipment turnaround process, as and when needed.
• Ensure that all tasks are completed and support that all backstock areas are clean and organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for the customer while maintaining accuracy to adhere to all operational compliance and tasks.
• Ensure compliance with all DCC, State and City regulations.
• Ensure compliance with Company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Support store goals by training in Loss Prevention awareness and overseeing adherence to Loss Prevention practices
• Maintain appearance of store includes sweeping, wipe down counters and maintain breakroom and restrooms.
• Assumes other duties assigned by supervisor
• Regular attendance and punctuality are essential.

Merchandising and Display

• Ensure a neat, clean, and organized store environment.
• Exhibit excellent knowledge regarding current product and trend awareness.
• Support the store team by assisting in merchandising and display products as needed.

Interpersonal Skills and Ownership

• Adapts to changes required by the business.
• Acts professionally and with integrity providing open, honest, and constructive feedback.
• Makes fast, smart decisions, takes initiative and calculated risks to improve personal and Store performance.
• Accepts responsibility for performance and ensures all commitments are met.
• Communicates effectively to all levels.
• Develops partnerships within the team to enable business success.
• Works well with others.

Additional Responsibilities

• This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the Employee for this job.
• Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications Include:

• Qualified candidates should have a minimum of 1-year experience in customer service in a retail environment.
• A. preferred, but experience is paramount.
• Experience working in a highly regulated business is desirable.
• Uses sound judgment when making decisions.
• Exhibits strong leadership skills amongst peers and have confidence communicating at the store level.
• Uphold excellent customer service skills and a service orientated culture.
• Achieve statistical results (sales, shrinkage).
• Previous retail experience preferred.
• Previous Cannabis experience preferred but not required
• Must be 21 years of age
• Must pass a federal background check via Live Scan in certain markets

Physical Demands:

• While performing the duties of this job the employee is regularly required to see, talk, and hear.
• While performing the duties of this job the employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a min of 50lbs.

** Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the Employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Who We Are

Farmacy SB is part of Glass House Brands. We are a recreational cannabis dispensary that focuses on sustainable practices at every step ‘from farm to store" to ensure that all of our products are natural, ethically produced, and free from harmful chemicals.

We are industry advocates, partnering with local governments to support safer access and smart regulation. Overall, we are blazing a trail for this new industry and helping define what it will be for generations to come. We offer a competitive hourly wage, ongoing education, opportunities for advancement, and benefits for full-time employees (medical, dental, vision)

AAP/EEO Statement

Farmacy SB and Glass House Brands provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.