What are the responsibilities and job description for the Beverage Equipment Installation Specialist position at Farmer Bros. USA?
Step into the Role of a Beverage Equipment Installation Specialist at Farmer Brothers, where expert knowledge meets cutting-edge tea and coffee brewing machinery. Our Revive™ Service & Restoration team seeks dynamic individuals ready to excel in installing, maintaining, and repairing sophisticated beverage equipment. With this opportunity, your expertise will shine by managing parts, performing efficient service call closures, and providing detailed documentation.
What Your Days Look Like
Operate on a steady schedule of Monday through Friday, 8:00 am to 4:30 pm. Flex your schedule to accommodate on-call availability, including weekends.
Action on the Road
Traveling is a fundamental part of this role, covering a radius of 100 miles and sometimes wider regional journeys.
Responsibility Scope
- Deliver stellar service through installation, maintenance, and removal of beverage dispensing systems.
- Manage both routine and unscheduled service actions, including urgent troubleshooting missions.
- Integrate into the "On Call" rotation, providing after-hours and weekend support as needed.
- Oversee and adjust inventory to meet operational replenishment targets.
- Precisely complete all records, ensuring thorough tracking of service commitments.
- Plan and implement installation objectives rigorously.
- Foster open and prompt communication with partners and clientele.
- Translate customer feedback into actionable insights for leadership.
- Adhere to established service agreements with consistency.
- Manage priorities effectively under demanding situations.
Educational & Skill Prerequisites
- Basic education of high school diploma or GED is necessary.
- Three-year foundation in mechanical or technical roles is essential.
- Advantageous to have exposure to food service sectors.
- Knowledge in electrical, plumbing, or HVAC sectors preferred.
- Must hold a valid driver's license with a clean record.
- Willing to navigate extensive branch-driven travel.
- Mastery of problem-solving with adept equipment diagnostics.
- Aptitude to handle loads up to 60 pounds frequently.
Valued Personal & Professional Competencies
- Strong verbal and written interaction skills.
- Positive customer relationship skills.
- Commitment to mission-oriented business goals.
- Proactively identifies business opportunities that advance growth.
- Creates and sustains beneficial client alliances.
- Sound business judgment allying with effective decision-making.
- Independently driven with an ability to work collectively.
Proficiencies We Appreciate
- Expertise in mechanical and electrical troubleshooting.
- Proficiency in repairing and addressing electrical complications.