Inside Sales Representative

The Inside Sales Representative is responsible for retaining and growing revenue by providing an outstanding customer experience through proactive account maintenance, order entry accuracy, and problem resolution to assigned mid-level customer book of business.

Responsibilities

• Complete new account set-up, perform account maintenance for existing customers, update and verify customer information for order accuracy.
• Monitor and manage current assigned customer for order frequency, account balance and general maintenance.
• Call customer base to generate new and repeat sales for assigned accounts by providing product and technical information in a timely manner. Recommend solutions to meet customer expectation.
• Enter and verify orders for accuracy that are received via phone, email, and fax from assigned customer base.
• Offer suggestive sales of products, programs and promotions to increase sales
• Participate and assist with various department projects (i.e. surveys, sales blitz, lead generation, etc.).
• Maintain Customer satisfaction through timely follow-up using clear and professional verbal and written communication.
• Participate in proactive team efforts to achieve departmental and company goals.
• Maintain a professional demeanor and treat both internal and external customers with courtesy and respect at all times.
• Other duties as assigned by management.

Education and Experience

• High School or GED required.
• 3 years of account management including account maintenance. experience required.
• 3 years of successful phone-based Customer Service experience required.
• Extensive computer and order entry experience.
• Experience in coffee industry or another specialty food product preferred.
• Experience with MS Office Suite required.

Personal and Professional Skill Sets

• Accuracy and attention to detail.
• Consistently demonstrate interpersonal skills and positive attitude.
• Desire and ability to sell over the phone.
• Accurate keyboarding and math skills.
• Proactive team-oriented problem solver who takes ownership of their work.
• Excellent communication skills, verbal and written and strong customer service skills.
• Self-motivated individual with the ability to work under minimal supervision.