What are the responsibilities and job description for the Service Technician position at Farmer Brothers?
Job Description
At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a
Field Equipment Service Technician
you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.
Typical Work Schedule :
Monday - Friday, 8 : 00 am - 4 : 30 pm, on-call required, including weekends
Travel Requirements :
Driving of 100-mile radius in most markets, regional travel may be needed
Responsibilities
Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
Participate in "On Call" service including after hours and weekend schedule rotation.
Maintain spare parts and equipment levels and reorders within replenishment guidelines.
Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
Participate in the planning, scheduling, and execution of equipment installations.
Provide prompt and clear communication.
Provide customer feedback / requests to management or inter-departments.
The ability to follow outlined service level agreements for customer programs
The ability to manage and prioritize task to meet expectations
Pay Rang $21.20-26.50 an hour
Job Qualifications
Education & Experience
High school diploma or GED equivalent required
Minimum of 3 years of Mechanical and technical experience required.
Previous foodservice experience preferred.
Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
Valid driver’s license with clean driving record
Able to travel within 100 mile radius of branch location
Ability to problem solve and diagnose equipment issues.
Ability to lift up to 60 lbs frequently.
Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
Personal & Professional Skill Sets
Good oral and written communication skills
Good customer service skills
Able to be fully supportive and stand behind business goals.
Readily identifies issues, problems or opportunities.
Able to apply knowledge or skills by putting new knowledge / skill to practical use on the job.
Is aware of impact self has on others.
Use active listening and communicates effectively with customers or management.
Ability to identify new opportunities and proactively work to grow the business.
Able to build rapport and cooperative relationships with customers
Use sound business judgement.
Decision making skills.
Able to work independently with little supervision.
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