Director, Delivery Operations and Logistics

At Farmer's Fridge, we make healthy, fresh food accessible to everyone by providing chef-curated meals and snacks in convenient, ready-to-eat vending machines. Our mission is to offer nutritious, fresh food to busy people in high-traffic locations across the United States, such as airports, hospitals, universities, and office buildings. With a growing network of Fridges and ongoing expansion, we’re always looking for talented individuals who share our passion for making fresh, healthy food easier to access.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About the Role: The Director of Delivery Operations & Logistics is responsible for leading all aspects of logistics operations to ensure seamless fulfillment orchestration, driver supply management, and efficient network design. This role requires a strategic thinker who can optimize logistics processes, maintain safety & compliance, and drive quarterly and annual planning processes. The successful candidate will play a key role in designing efficient delivery processes while balancing cost-effectiveness, reliability, and customer satisfaction.

Key Responsibilities

• Logistics Strategy & Network Design
• Lead the design and implementation of final mile routing and delivery personnel schedules
• Develop and maintain an optimized network design that balances cost and customer satisfaction
• Act as the central authority for delivery orchestration, working collaboratively across functions to ensure food is delivered exclusively to active fridges
• Driver Supply Management
• Analyze and forecast driver capacity needs to meet demand across the network
• Develop strategies to recruit, onboard, and retain drivers to ensure sufficient supply and reduce acquisition and training costs
• Create and recommend driver schedules that align with route and demand requirements
• Safety & Fleet Management
• Manage fleet operations, including maintenance, inspections, and compliance with applicable laws
• Ensure compliance with all safety regulations and internal standards, driving a culture of safety across delivery and logistics operations
• Access & Badging Management
• Oversee building access processes, including maintaining accurate instructions, updating contact information, and driver app-related rollouts and updates
• Ensure compliance with badging requirements for all drivers and logistics personnel
• Compensation Strategy & Partner Management
• Develop competitive and equitable driver compensation strategies to drive customer satisfaction and lifetime value
• Oversee driver management and performance, evaluating reliability, efficiency, and customer satisfaction
• Middle Mile Logistics Management
• Oversee the execution of middle-mile transportation, ensuring timely and cost-effective movement of product
• Develop and implement strategies to streamline linehaul operations, improve carrier performance, and reduce transportation costs while maintaining reliability
• Partner with the pick/pack team to standardize processes, align workflows, and enhance efficiency at point of receipt

Who You Are…

• 8 years of experience in logistics, delivery operations, or supply chain management
• Excellent communication, leadership, and stakeholder management skills
• Excel at analyzing complex challenges and devising innovative solutions to improve operations
• Work effectively with internal teams and external partners to drive alignment and achieve shared goals
• Have an obsession with details and manage complex processes with precision and accuracy
• Ability to manage multiple work streams simultaneously and prioritize effectively
• Experience in a high-growth, rapid-change environment. You have the ability to operate in ambiguous situations and be flexible with the demands of the organization
• An insane passion for the Farmer's Fridge's mission to improve people’s lives through 24/7 access to fresh food

Farmer’s Fridge Diversity Statement

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures