What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance?
Job Description
Join a team that cares about our customers and you! David Thue Farmers Insurance in Yankton, SD is looking for an experienced and committed individual to join our team as a Part-Time or Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Salary: $12.00 - $15.00 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Evenings Off
Employee Holidays
Responsibilities
Process customer policy change requests.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Schedule appointments for sales staff to meet prospective customers.
Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Complete Evidence of Insurance requests.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.
Assess and identify the wants and needs of your customer(s) over the phone.
Attend training and continuing education courses.
Handle customer renewals.
Requirements
A Property & Casualty insurance license is required (or the ability to obtain one within 30 days of hire).
Great Customer Service Skills.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Must be highly self-motivated.
Career minded vision.
Minimum 1-3 years prior customer service experience is preferred.
Salary : $12 - $15
