What are the responsibilities and job description for the Branch Manager position at Farmers and Merchants Bank of Long Beach?
The Branch Manager is responsible for managing and overseeing all branch activities, including branch operations, customer service, and sales. The Branch Manager is responsible for achieving branch sales, budget, and profitability goals by effectively designing, implementing, and leading the branch’s marketing/action plan. The Branch Manager builds meaningful relationships with the people they serve, learns customers’ goals and needs, and makes appropriate Bank product and service recommendations. The Branch Manager actively coaches, leads and motivates employees to effectively identify the financial needs of the Bank’s customers and increase the branch’s customer base and profitability. The Branch Manager is responsible for ensuring that branch employees effectively carry out their responsibilities in accordance with federal and state laws and Bank policies and procedures. Branch Managers are empowered to effect real change at work through taking ownership of their office as if it were their own business and is required to exercise discretion and independent judgment, as necessary.
Essential Duties
- Manages and oversees all branch activities, including branch operations, customer service, sales, and regulatory compliance.
- Responsible for achieving sales, budget, and profitability goals
- Ensures that the customer experience is consistent with the Bank’s values and objectives, using available resources and technologies to optimize the customer experience
- Develops, implements, and oversees an annual branch marketing/action plan to include specific goals and strategies to maximize revenue
- Proactively leads, mentors, and coaches employees to identify opportunities for cross-sell, retention of accounts, and the acquisition of new deposit relationships
- Participates in the needs-based selling of bank products and services
- Ensures client retention and relationship expansion through branch cross selling activities
- Manages the branch customer portfolio for optimum performance
- Participates in events that demonstrate support for the community and increases business opportunities for the Bank
- Trains and coaches employees in the area of client service, sales, regulatory requirements, bank products, and bank policies and procedures to ensure compliance with federal and state laws and regulations
- Promotes employees through training, cross-training, coaching and career planning
- Oversees and administers all human resources issues at the branch
- Monitors compliance with bank safety rules and applicable safety and health standards established by federal, state, or local laws and regulations
