Job Summary

The Central Operations Manager is responsible for managing the Central Operations Department.   This includes overseeing proper completion of all operational tasks, handling escalated matters with the applicable branch and department managers, and adherence to established operational policies and procedures.  The Central Operations Manager must be highly focused and proficient at delegating duties and responsibilities to team members, maintaining oversight of all department activities with a focus on first line of defense controls and testing, and serving as a subject matter expert for the Bank’s core system related to functionality and data integrity.  This position must also implement innovative solutions for improving efficiencies and service to branches and customers.  The Central Operations Manager must have strong interpersonal skills and maintain a professional image.

Essential Duties

• Management, development, and evaluation of the Central Operations Supervisors, Team Leads and Central Operations Specialists
  • Coach and motivate staff
  • Develop the knowledge and judgment skills of staff
  • Develop and oversee the department’s incentive and/or classification programs and provide staff with the required resources and guidance to support their development
• Management of the Central Operations department including:
  • Monitor and evaluate the Central Operations staff in the preparation, accuracy and timely transmittal of all reports required by the Bank
  • Create and foster a department environment that is risk-minded, with staff that focuses on their contributions to maintain safe and strong controls and testing 
  • Ensure internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch stop payments, alerts, and all other applicable reports
  • Develop strategic goals in line with Bank and Department objectives; further motivate, promote, and direct the staff to achieve said goals
  • Fulfill all required duties as owner for applicable vendors
  • Conduct and document staff meetings
  • Oversee and control department expenses, including but not limited to, overtime expense
  • Monitor and maintain time clock entries for staff
• Oversee and develop plans for Bank projects related to client and product data, including working with business partners to create programs for efficiently executing mass changes
• Maintain sufficient knowledge to provide guidance and oversee the department’s responsibilities related to legal processes, including levies, garnishments, and subpoenas
• Formulate, define, and implement improvements to business processes and operations to solve problems and enhance efficiency and productivity
• Define, develop and implement quality assurance practices and procedures, end user test plans and other quality assurance assessments
• Develop and ensure compliance to department policies and procedures
• Establish and monitor department Service Level Agreements
• Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies
• Handle escalated department issues

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Acts as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.

Non-Essential Duties

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional organizations
• Attend meetings, seminars, and business conferences
• Answer telephones, respond to emails, and handle inquiries
• Perform general clerical duties including but not limited to; photocopying, faxing, mailing, scanning, and filing

Required Knowledge

Basic Knowledge, Skills and Abilities

Officer Title Eligibility

For qualified positions, the Bank may designate an Officer Title to an employee who seeks and/or meets defined competencies for an eligible position. This position qualifies for the officer title(s) Assistant Vice President, Vice President.

Equipment Operated

• Desktop Computers
• Laserfiche Scanners
• Standard Office Equipment (copiers, fax machines, telephones)

Physical Requirements & Work Environment

• Requires repetitive movement
• Requires standing and/or sitting for prolonged periods of time
• Requires viewing of computer monitors for prolonged periods of time
• Requires lifting up to 25 lbs.
• Requires using hands to handle, control, or feel objects
• Office setting w/controlled temperature

Education and Experience

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

February 10, 2025