Treasury Management Srvs Fulfillment Spc 2

Job Summary

Treasury Management (TM) Fulfillment Specialist 2 will provide a high-level of client support and helps maintain back-office fulfillment of all Treasury Management products and services onboarding requests.   The TM Fulfillment Specialist 2 will assist consumer and business clients with Tier 2 Treasury Management services including but not limited to Online Banking, Mobile Banking, Bill Pay, Remote Deposit Capture, ACH, and Positive Pay.  The TM Fulfillment Specialist 2 is responsible for the set-up, implementation and on-going maintenance of TM service for new and existing clients.  The TM Fulfillment Specialist 2 will also be responsible for assisting TMS Management, TM Product Manager, and TM Sales Support Associate as directed.  

Essential Duties 

• Provide fulfillment support for all Treasury Management products and services including fulfillment of BOSS Events and supporting TM Support and Branch requests
• Have a good working knowledge of all Treasury Management products and services, including Treasury Management setup, back office/client facing system functionalities
• Support internal TMS Specialists and Call Center employees 
• Support client’s on-boarding and maintaining new client relationships through the various department administrative systems
• Help support quality control of submitted applications and documentation
• Back up other department responsibilities to include projects and other duties as assigned
• Communicate issues to Online Banking TM Fulfillment Specialist 3 or TMS Management for additional support when necessary           
• Strong client service skills, communication skills, basic business writing skills with attention to detail and the ability to self-prioritize
• Support TM Sales Support Associate, during training on products and services, help review client facing marketing slicks, how-to guides, and videos
• Support TM Fulfillment Specialist 3 or TMS Management troubleshoot issues and identifying and mitigating risk 
• Continue to develop a strong knowledge of Bank and TM products, internal policies and procedures to professionally respond to client and branch inquiries
• Support User Acceptance Testing (UAT) of Treasury Management products, services and systems, including releases and enhancements
• Process various requests, including but not limited to:
  • Add, Delete and Modify users utilizing the administrative systems
  • Process new enrollment requests for Online Banking, Remote Deposit Capture and Treasury Management services
  • Enter service event requests through a Bank specified software
  • Review and close branch referrals through a Bank specified software
• Work with TM Fulfillment Specialist 3 or TMS Management to open cases with Online Banking vendor via telephone or web whenever outside assistance is needed.  Support follow-up until resolution is found
• Work on developing the ability to assess; troubleshoot and/or resolve technical issues with Positive Pay, ACH, RDC and Wire transfers with support of TM Fulfillment Specialist 3 or TMS Management 
• Strong interpersonal skills with the ability to help support projects and an aptitude for using technology to automate processes when beneficial
• Collect, review and distribute fulfillment service level tracking documentation compiled from various applications
• Learn how to process monthly certification of Online Banking G.L. account
• Learn how to process and submit monthly Cash Manager billing file to Accounting and Finance
• Perform other duties/projects as assigned by TMS Management

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.  This position will elevate suspicious activity to supervisory staff and/or BSA department.  Completes compliance and other technical training workshops as assigned.

Required Knowledge

• Regulation CC
• Regulation D
• Regulation DD
• Regulation E (EFT) Overview 
• Bank Secrecy Act
• Privacy Act
• FFIEC
• FDIC Insurance 

Basic Knowledge, Skills and Abilities

• Proficient in MS Office; Word, Excel, PowerPoint
• Knowledgeable on Treasury Management products/services
• Highly motivated and self-driven individual who can think strategically, operate independently and take accountability for the function
• Ability to motivate, influence and collaborate with others both internally and externally
• Must have the ability to multi-task in a fast-paced environment and prioritize your focus on most impactful activities while meeting deadlines
• Strong oral and written communication skills when interacting with internal and external clients
• Strong analytical, critical thinking and problem solving skills
• Travel, as required
• Demonstrates a commitment to Client Relationship Building in all areas of job performance
• Proven propensity to learn new technologies and skills quickly
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to respectfully communicate with Management and Co-workers
• Exceptionally organized, efficient and detail oriented
• Excellent Customer Service Skills
• Excellent leadership and team building skills
• Motivating/Coaching Skills

Officer Title Eligibility 

For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title.

Equipment Operated 

• Desk top Computers 
• 10 Key Machines
• Standard Office Equipment (copiers, fax machines) 

Physical Requirements & Work Environment 

• Requires sitting for prolong periods of time
• Requires lifting up to 5 lbs.
• Office setting w/controlled temperature 

Education & Experience 

• Preferred candidate must have 2-3 years of relevant Treasury Management experience; preferably in Treasury Management Fulfillment

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year.  This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.