What are the responsibilities and job description for the IT Technician position at Farmers Bank & Trust?
Description/Job Summary
The IT technician is primarily responsible for end-user support, including laptops, desktops, printers, application support, etc. The IT technician has responsibility to ensure that accurate, up-to-date inventories are maintained of all laptop and desktop hardware and associated software applications. This position also provides secondary support for the telephone system, server infrastructure, network hardware, and email. This position will also be responsible for maintaining and delivering office supplies and ensuring smooth facilities operations at branches served.
The IT technician is primarily responsible for end-user support, including laptops, desktops, printers, application support, etc. The IT technician has responsibility to ensure that accurate, up-to-date inventories are maintained of all laptop and desktop hardware and associated software applications. This position also provides secondary support for the telephone system, server infrastructure, network hardware, and email. This position will also be responsible for maintaining and delivering office supplies and ensuring smooth facilities operations at branches served.
Responsibilities/Duties
Provides primary support for all Bank laptop and desktop computers. Provides secondary support for the Bank's voice-over-IP telephony system. Provides support for numerous miscellaneous applications. Provides support for network and server environments, as directed. Provides support for the monthly security patching process for laptops, desktops, and servers. Provides support for the Office 365 environment. Inventory management of laptop and desktop hardware and software. Delivers inter-office mail, office supplies, and other items to designated areas at various branch locations Assists in coordination of facility maintenance, including general site maintenance, moving and reconfiguring office furniture and equipment, and performing branch maintenance at all locations. This also includes responding to phone calls requesting maintenance and scheduling needed maintenance. Maintain inventory control of office supplies, ordering supplies as needed and/or requested.
Required Qualifications
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training.
Certificates, Licenses, Registrations Required
Current valid driver's license and driving record that is satisfactory to bank's insurer.
Additional Information
Must provide Farmers Advantage customer service to internal customers/co-workers.
