What are the responsibilities and job description for the Customer Service Call Center Representative position at Farmers Electric Cooperative?
We are looking for a dedicated and caring individual to provide exceptional member care service. As one of the first points of contact, you will be responsible for providing members with superior service over multiple channels, including phone, chat, email, mail, or person-to-person. Your exceptional customer service skills are needed to serve our membership by responding to member inquiries, investigating and resolving member concerns, initiating service requests, explaining energy-related charges, offering energy saving advice, processing billing and payments, handling credit collections, and other customer-related responsibilities.
The successful candidate must possess outstanding interpersonal, listening, problem-solving, verbal and written communication skills; attention to detail; excellent organizational skills; and the ability to handle multiple assignments. This position requires you to use patience and understanding to uncover member needs, answer questions, and leave a positive impression on every member interaction. Three to five years’ experience in customer service required. Microsoft Office Word and Excel knowledge preferred. Experience in collections desired. Bilingual (English/Spanish) applicants are encouraged to apply.
This position earns a competitive salary based on experience. We also offer paid training, health insurance, generous paid time off (PTO), paid holidays, a retirement pension plan, and a 401(k) plan.
This job will report to our Greenville, Texas office. The assigned hours will be Monday – Friday 8 am – 5 pm with occasional overtime during peak seasons and has potential as future hybrid position.
ABOUT FARMERS ELECTRIC COOPERATIVE
Formed in 1937 to bring electricity to the rural areas of Northeast Texas, we are a rapidly growing electric cooperative that provides a safe, reliable, and affordable power supply along with consistently good service to more than 55,000 co-op members in the fast-growing region spanning 12 counties. More than an electric power utility, we're an electric cooperative. We are a community-based organization that is locally owned and operated. Our members have a voice in our policies and practices. With careful management of resources, dedicated employees, and strategic planning, we’ve managed to keep our electricity prices low and our service reliability high.
Our employees are our neighbors and yours, working to improve the quality of life in the communities we serve. We’re always on the lookout for more talent. Besides a great job with a powerful purpose, working for us allows our employees to work for a company that puts the needs of its members and the community first. We believe that our electric cooperative is a great place to work and we’re confident that you will too.
