What are the responsibilities and job description for the Farmers Equipment Company is hiring: Service Writer I in Lynden position at Farmers Equipment Company?
Service Writer
Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Writer to serve customers.
Primary Responsibilities Include :
- Assist the Service Manager in accomplishing company financial and service goals.
- Assist in scheduling and assigning technicians to efficiently make repairs on customer and internal equipment.
- Ability to make sound judgments in dealing with customer repair requirements.
- Assist Service Manager in optimizing employee performance through effective and ongoing training & development, evaluation, recognition and corrective management practices to produce expected results.
- Prepare Work Orders and daily time records for technicians and reconcile to ensure accuracy.
- Assist in making sure that the service team effectively communicates with both internal and external customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.
- Maintain efficient internal and external Work Order records and retention.
- May maintain SDS records.
- May complete majority of warranty claims.
- Effectively respond to incoming calls and route / address accordingly in a timely manner.
- Direct supervisory responsibility of 2-6 technicians.
Requirements Include :
Service Writer I $25-27 per hour. Comprehensive benefit package including fully paid employee medical and dental, life insurance, paid time off, sick leave, 401(k), and more.
If you are interested in joining our team, please click on the FEC Application link, fill out the application, and email it to ariederich@farmersequip.com .
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Salary : $25 - $27