Service Specialist

Job Title: Service Specialist
Department: Wakita
Reports To: Wakita Location Manager
FLSA Status: Non-exempt
Safety Sensitive: Yes
Date: April 2025

SUMMARY OF THE POSITION
Responsible for operating service station, performing general maintenance, and assisting with farm store and grain handling
duties when needed. Portrays positive company image through effective communication, teamwork, and outstanding
customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following and others may be assigned)
Exhibits knowledge of products sold; assists customers with questions;

Performs customer check out by writing tickets;

Assists customers in loading purchases;

Helps ensure good quality grain condition by conducting monthly facility inspections, monitoring bin temperatures, necessary
housekeeping, and keeping the elevator clean and performing preventive maintenance;

Assists in maintaining perpetual inventory on grains and checks grain quality and/or condition of grain;

Conducts various grain activities: loads, unloads and operates scale for grain; loads out grain by rail or truck; cleans up grain
spills; unloads producer's grain;

Inspects grain for insects, moisture, and foreign material while unloading grain trucks;

Assists with product stocking, advertising, sales, inventory, and ordering;

Assists with loss prevention and reports possible violations to manager;

Performs vehicle and equipment tire service and repair and oil changes;

Promptly turns work orders into appropriate person when work or sale is complete;

Continually maintains facility cleanliness within standards set by insurance company, OSHA, and safety coordinator;

Responsible for maintenance, repairs, upkeep and cleanliness of location facilities and grounds, including the fuel site;

Available to work nights, weekends, and extended hours seasonally and as needed;

Maintains and promotes safety awareness; follows safety policies, procedures and reporting requirements;

Maintains a positive attitude that promotes teamwork within the Cooperative and a favorable image of the Cooperative;

Provides excellent customer service by managing difficult or emotional situations; responding promptly to customer needs,
resolving questions, complaints and concerns immediately and meeting commitments;

Effectively communicates by verbal and written means with customers, employees and management;

Complies with all state and federal laws, codes and regulations;

Presents self in a professional manner;

Employee is required to perform all other duties as directed by supervisor.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications,
demands and environments described below are representative of those an employee encounters while performing the
essential functions of this job. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or
equivalent combination of education and experience. Must have basic computer operation experience. Willing to seek out
and attend additional continuing education, seminars, classes or other job-related education requirements or opportunities.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to
deal with problems involving several concrete variables in standardized situations. Must be able to think quickly and perform
a mental assessment of workplace hazards, take appropriate precautions, and choose appropriate personal protective
equipment (PPE) as dictated by need, regulation, and labeling.

PHYSICAL DEMANDS
While performing the duties of this Job, the employee is frequently required to use hands to finger, handle, or feel; reach
with hands and arms; talk or hear; taste or smell; stand; walk; sit and climb or balance. The employee is occasionally required
to stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or
move over 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus. This is a safety sensitive position. "Safety-sensitive" means any job that
includes tasks or duties that the employer reasonably believes could affect the safety and health of the employee performing
the task or others. including, but not limited to, any of the following:

a) the handling, packaging, processing, storage, disposal or transport of hazardous materials;
b) the operation of a motor vehicle, other vehicle, equipment, machinery or power tools; and/or
c) repairing, maintaining or monitoring the performance or operation of any equipment, machinery or manufacturing

process, the malfunction or disruption of which could result in injury or property damage.

WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving
mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme
heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate. Employee must
understand and implement all related safety policies, procedures and programs for prevention and protection while
performing job duties in various work environments.

DISCLAIMER
This Job Description indicates the general nature and level of work expected. It is not designed to cover every activity, duty
or responsibility required of the employee. I agree that I can perform the job described as stated above and can work in these
conditions. This job description in no way alters employment-at-will and is not a guarantee of employment now or in the
future.