What are the responsibilities and job description for the Customer Service position at Farmers Insurance & 970 Medicare?
Job Description
As a Customer Service Representative, you’ll be the face for our customers. You will be responsible for onboarding new customers, providing excellent service after the sale, and ensuring our clients feel supported throughout their journey. This role requires a tech-savvy individual who is committed to outstanding attendance, a positive attitude, and going the extra mile to help our customers. You’ll be part of a fast-paced team, and we’ll support you with the tools and training you need to succeed.
About Us:
We operate as two distinct yet complementary brands: 970 Medicare (Health Insurance) and Jesse Dryer Agency (Farmers Insurance). We are a dedicated team with a mission to help our customers navigate the complexities of insurance and ensure they receive the benefits they deserve for a healthier, more secure future. If you're passionate about customer service and ready to make a difference, we want you to be part of our team.
Why Join Us?
We believe that work should be both fulfilling and enjoyable. Our culture is centered around fostering an environment where you can build strong relationships, take on challenges, and have fun while achieving your goals. We provide a comfortable space with perks like free snacks, drinks, and opportunities for some friendly competition with video games and ping pong.
Our leadership team is committed to improving the lives of everyone on our team. We trust our employees to take ownership of their work without micromanagement, allowing you to thrive in a supportive environment. If you're looking for a place where you can make an impact, grow professionally, and enjoy the work you do, this is the place for you!
Benefits
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Retirement Plan
Hands on Training
Career Growth Opportunities
Responsibilities
- Onboarding New Customers: Assist new clients through the onboarding process to ensure they understand their insurance plans and are set up for success.
- Customer Service After the Sale: Provide ongoing support to customers, answering questions, resolving issues, and ensuring satisfaction.
- Cross Sell: Earn extra money through commission by cross selling additional products while providing excellent customer service.
- Tech-Savvy Solutions: Typing 50 wpm and using CRM systems and other tools to efficiently manage customer accounts and provide solutions to their inquiries.
- Product Knowledge: Gain in-depth knowledge of insurance products and policies to effectively support customers and provide accurate information.
- Effort and Accountability: Maintain outstanding attendance, attitude, and effort in all customer interactions, contributing to a positive experience for our clients.
Requirements
- Tech-Savvy: Typing 50 wpm and comfortable with using CRM systems, databases, and other tech tools to manage customer interactions efficiently.
- Outstanding Attendance: Reliability is key—must have a strong attendance record and be committed to showing up on time.
- Positive Attitude: Must have a customer-first mentality, with a focus on providing excellent service with every interaction.
- Willingness to Obtain Insurance License: Must be willing to obtain an insurance license before starting (we provide the instructions and free access to the study course).
- Strong Communication Skills: Excellent verbal and written communication skills to clearly explain products and answer customer inquiries.
- Previous Experience: Previous experience in a professional office is preferred, but not required. We are willing to train the right candidate.
