What are the responsibilities and job description for the Bilingual Customer Service Representative position at Farmers Insurance Andy Reser?
Job Description
Job Description
We are looking for a highly motivated, customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction. If you possess excellent communication skills, a passion for helping others, and thrive in a fast-paced environment, we would love to hear from you.
Benefits
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with making payments, processing policy changes, submitting claims, and resolving any issues or complaints
- Conduct outbound calls to follow up with customer pending cancellations, missing documents, and policy reviews on renewals.
- Utilize phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions or cross-sell additional products / services
- Communicate effectively with customers via phone, email, or chat platforms
- Maintain thorough knowledge of company policies, procedures, and product / service offerings
Requirements
