What are the responsibilities and job description for the Bilingual Customer Service Representative position at Farmers Insurance- Gino Corridori Agency?
We are a Farmers Insurance agency, serving Oregon, California and Washington. Customers receive professional insurance advice from local and licensed agents. Answering your phone calls, during business hours, is a top priority. A person who is familiar with your account is always available to help add coverage or make changes. We offer a variety of products to meet your unique insurance needs.
Bilingual Customer Service Associate
Duties:
- Provide excellent customer service to both English and Spanish-speaking customers
- Handle inbound customer inquiries and resolve issues in a professional and timely manner
- Make outbound calls to customers to follow up on inquiries or provide updates
- Analyze customer needs and recommend appropriate products or services
- Maintain accurate and detailed customer records in the database
- Collaborate with team members to ensure customer satisfaction
Qualifications:
- Fluent in both English and Spanish (verbal and written)
- Strong communication skills, with the ability to actively listen and empathize with customers
- Previous customer service experience is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills
- Detail-oriented with strong organizational skills
- Proficient in using computer systems and software applications
If you are a bilingual individual who is passionate about providing exceptional customer service, we would love to hear from you. Join our team and help us create positive experiences for our diverse customer base.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 4 hour shift
Work Location: In person
Salary : $15