What are the responsibilities and job description for the Customer Care Representative (TX) position at Farmers Insurance Group?
A company is looking for a Customer Care Representative to support customer inquiries and insurance policy needs.Key ResponsibilitiesDeliver exceptional customer service while seeking solutions within compliance and legal requirementsCommunicate with customers via multiple channels and navigate various systems and platformsReceive and respond to inquiries related to insurance matters and escalate unresolved issuesRequired QualificationsHigh School Diploma or equivalent requiredMinimum of 1-3 years customer service experience; call center experience preferredProperty and Casualty license may be requiredIntermediate computer skills with the ability to navigate multiple systemsExperience with Microsoft Office suite preferred
