What are the responsibilities and job description for the Licensed Insurance Agent/Customer Service Representative position at Farmers Insurance Group?
Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients over the phone in a professional manner.
Responsibilities
- Handle inbound and outbound calls with customers to address inquiries and provide information
- Maintain a high level of professionalism and customer service at all times
- Assist customers with resolving issues and escalating complaints as needed
- Utilize phone etiquette skills to communicate effectively with clients
- Perform data entry tasks accurately and efficiently
- Collaborate with team members to ensure customer satisfaction
Skills
- Proficient in English; fluency in Spanish is a plus
- Strong customer service skills with a focus on client services
- Ability to multitask and work in a fast-paced office environment
- Experience in outbound calling is preferred
- Excellent phone etiquette and communication skills
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 24 per week
Benefits:
- Flexible schedule
Supplemental Pay:
- Commission pay
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Relocate:
- Modesto, CA 95356: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
