What are the responsibilities and job description for the Salvage Title Specialist- Oklahoma City position at Farmers Insurance Group?
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Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
Job Summary
Essential Job Functions
- Review paperwork and make decisions on vehicle titles for accuracy and completeness in accordance with state guidelines.
- Send paperwork to customers who submit incomplete or inaccurate paper/title work.
- Notify Total Loss Specialist if they can make payment to customer’s, or notify them if the paperwork is incorrect or incomplete.
- Sort and file, or submit completed paperwork to vendor for processing, as appropriate.
- Complete alternate sales process letters, as appropriate, when paperwork is not accepted by the state, and mail them in accordance with state guidelines.
- Must learn and be familiar with paperwork requirements for all fifty (50) states.
- Make outbound calls to customers and lienholders to follow up on paperwork and titles, and to discuss any errors or incomplete paperwork.
- Take inbound calls from customers who have questions concerning completing their paperwork or signing their title.
- Respond to emails from internal and external customers and management.
- Contact Lienholders for customer lien balances and payoff amounts.
- Includes determining payoff dates and per diem amounts for payoffs.
- Compile and send settlement packets to customers explaining settlement process and amount to customer.
- Follow up with customer and lienholders in a timely fashion for pending paperwork including additional paperwork which may be required for title transfer as a result of claim.
- Review and manage inventory of pending salvage vehicles ensuring that appropriate state avenues are utilized in order for the efficient liquidation of salvage assets for the Exchanges.
- Collaborating with Field Salvage Coordinators as needed on vehicles that need special attention in order to be liquidated.
- Performs other duties as assigned
Physical Actions
Physical Environment
Education Requirements
Experience Requirements
Special Skill Requirement
Additional Qualification
Job Location(s): US - OK - OklaCty-Memrl
