Customer Service Representative

It’s rewarding to work at a company where people truly believe in what they do. At Farmers Insurance- Jeff Champ Agency, we are more than just an insurance provider—we are a dedicated, customer-first company that makes a difference in our clients’ lives every day.

Our mission is simple: to protect and serve our clients with compassion, respect, and integrity. As a Customer Service Representative, you’ll be at the heart of this mission, helping individuals and families navigate their insurance needs and providing an exceptional experience that they can trust.

Monday-Friday 8-5 (Full Time)

You Are:

A Team Player – You thrive in a supportive, collaborative environment. Your success is rooted in the success of those around you.

Authentic – You bring your genuine self to work every day, creating meaningful connections with our clients.

Adaptable – Change happens, and you roll with it. You help your team stay flexible and responsive to shifting priorities.

People-First – You bring positivity and warmth to every customer interaction, making them feel heard, valued, and appreciated.

Strive for advancement- You want to be challenged in your day to day environment, Always looking for ways to grow and advance.

You Will:

Engage – Every day, you’ll have the opportunity to connect with clients and assist them with a range of inquiries, from policy updates to claims support. Your friendly attitude and proactive approach will help our clients feel confident in their insurance choices.

Ask and Educate – You’ll assess each customer’s unique needs, guiding them through available products, benefits, and coverage options. Whether it’s explaining policy details or offering new services, you’ll empower clients to make informed decisions.

Embody Our Values – At The Jeff Champ Agency, we don’t just provide insurance—we build lasting relationships based on trust, transparency, and respect.

Be Consistent – Accuracy and reliability are essential in our industry. You’ll ensure that all policies, claims, and customer inquiries are handled swiftly and efficiently, with no detail overlooked.

Be Positive – Your optimism and solution-oriented attitude will brighten the day of anyone you interact with, making them feel confident and cared for.

Be Reliable – You’ll show up to work on time, ready to provide excellent service, and maintain open communication.

Pitch In – Insurance is a dynamic field, and sometimes you’ll need to step in and help your team in unexpected ways. You’ll rise to the challenge and support your co-workers as needed.

Be On Time – Your punctuality is essential in maintaining smooth operations, so make sure you have reliable transportation and are ready to go for your shifts.

Communication Skills – Effective verbal and written communication in English is required. Being bilingual is a bonus and highly valued in our diverse client base.

Physical Requirements – While most of your time will be spent at a desk or on the phone, there may be some light physical activity (like moving files or assisting with paperwork, Cleaning Etc.) during your workday.

We Will Empower You – We’ll train and equip you with the tools and knowledge to excel in your role and provide exceptional service to our clients.

Compensation:

DOE (Depends on Experience): $16 - $18, with performance-based bonuses and opportunities for growth.

What We Strive For:

We aim to create a fun, collaborative, and supportive work environment where everyone feels valued and motivated. If you’re looking to work in a company that makes a positive impact in people’s lives and your community, we’d love for you to join our team.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Shift:

• Day shift

Ability to Commute:

• Chino Valley, AZ 86323 (Required)

Ability to Relocate:

• Chino Valley, AZ 86323: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $18