What are the responsibilities and job description for the Insurance Customer Service Representative CSR- licensed REQUIRED position at Farmers Insurance- Kelly Brooks Insurance Agency...?
Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic and customer-focused environment. Duties: - Respond promptly to customer inquiries via phone, email, and live chat - Handle and resolve customer complaints in a professional manner - Provide product information to customers - Process orders, forms, applications, and requests - Identify and escalate priority issues - Keep records of customer interactions and transactions - Perform data entry tasks accurately Requirements: - Proficiency in English; multilingual abilities including Spanish is a plus - Strong communication skills with the ability to analyze and solve problems efficiently - Experience in sales or customer service is advantageous - Ability to upsell products or services - Familiarity with outbound calling practices - Excellent data entry skills Join our team as a Customer Service Representative and be part of a collaborative environment where your communication skills and dedication to customer satisfaction will be valued.
Job Type: Part-time
Pay: $46,753.00 - $50,258.00 per year
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Language:
- Spanish (Required)
License/Certification:
- Insurance License any type (or willing to get one) (Required)
- Insurance Producer License (Required)
Ability to Relocate:
- Tulare, CA 93274: Relocate before starting work (Required)
Work Location: In person
Salary : $46,753 - $50,258
