What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance Leah Smith?
Job Description
As an Insurance Customer Service Representative, you will be the first point of contact for our clients. Your primary responsibilities will include assisting customers with inquiries, processing claims, and providing information about our insurance products. We are looking for someone who is passionate about helping others and has excellent communication skills.
Salary: $30000.00 - $45000.00 per year
Benefits
Annual Base Salary Commission
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Respond to customer inquiries via phone, email, or in-person.- Provide accurate information regarding insurance policies, claims, and coverage options.
- Process policy applications, renewals, and modifications.
- Assist clients in filing claims and follow up on the status.
- Maintain customer records and ensure accurate documentation.
- Resolve customer complaints efficiently and professionally.
- Collaborate with team members to enhance service delivery and improve customer experience.
Requirements
High school diploma or equivalent; college degree preferred.- Previous experience in customer service, preferably in the insurance industry.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in Microsoft Office Suite and customer management software.
- Knowledge of insurance products and regulations is a plus.
Salary : $30,000 - $45,000
