What are the responsibilities and job description for the Bilingual Insurance Customer Service Representative position at Farmers Insurance Rodriguez Agency?
Job Overview
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. The ideal candidate will possess exceptional communication skills in both English and Spanish, enabling them to provide outstanding support to our diverse clientele. This role is crucial in ensuring customer satisfaction and maintaining a positive company image through effective client interactions. Potential to earn full time pay with part time hours with hourly pay plus monthly bonuses.
Duties
- Answering incoming calls, emails, or chats from customers.
- Assisting clients in both languages, explaining insurance policies, claims processes, and coverage options.
- Guiding customers through the claims process, ensuring they understand each step.
- Responding to inquiries related to billing, policy changes, renewals, and cancellations.
- Helping customers update their personal information, such as addresses, phone numbers, or beneficiaries.
- Providing information about new or existing insurance products in both languages.
- Assisting in resolving coverage or claim discrepancies, ensuring the customer understands their options.
- Translating insurance documents, policy details, and communications between customers and the company.
- Ensuring that all written and verbal communication is clear, accurate, and culturally appropriate.
- Offering additional insurance products or policy enhancements based on the customer’s needs, preferences, or changes in life circumstances.
- Maintaining detailed records of customer interactions, transactions, and services provided.
- Updating customer profiles in the system, ensuring all information is current and accurate.
Join us as we strive to deliver exceptional service to our clients while fostering an inclusive environment that values diversity.
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 12 per week
Benefits:
- On-the-job training
Shift:
- 4 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish (Required)
Location:
- El Paso, TX 79911 (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- El Paso, TX 79911 (Required)
Ability to Relocate:
- El Paso, TX 79911: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10