What are the responsibilities and job description for the Customer Service Manager position at Farmers Insurance?
Job Summary
We are seeking a Customer Service Manager to oversee our front-line customer service team. The ideal candidate will be responsible for ensuring excellent customer service, managing reports, and maximizing sales opportunities.
Responsibilities
- Implement and maintain customer service standards to ensure customer satisfaction
- Manage day to day sales operations and customer service team
- Develop and implement training programs for staff on customer service, sales techniques, and inventory management
- Monitor market trends to identify opportunities for growth and improvement
- Collaborate with the sales team to drive revenue and meet targets
Requirements
- Proven experience in insurance agency customer service or insurance agency sales
- Strong leadership skills with the ability to train, develop, and manage a team effectively
- Proficiency in math for customer service billing and sales analysis
- Excellent communication and interpersonal skills to interact with customers and staff effectively
Job Types: Full-time, Part-time
Pay: $48,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Insurance: 4 years (Required)
License/Certification:
- Property & Casualty License (Required)
Ability to Relocate:
- Tulsa, OK 74136: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $54,000
