What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance?
Job Description
Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.
No prior experience is necessary
Apply for the position today by completing the form and completing the assessment.
Salary: $19.00 - $22.00 per hour
Benefits
Hourly Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and technical issues related to products or services
- Identify and escalate priority issues to appropriate departments for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to ensure customer satisfaction
- Meet or exceed established performance metrics for customer service
Requirements
Qualifications:
- Fluent in English and Spanish (verbal and written communication skills)
- Previous experience in customer service or related field preferred
- Strong problem-solving and decision-making abilities
- Excellent time management and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Knowledge of technical sales concepts is a plus
Salary : $19 - $22
