What are the responsibilities and job description for the Farmers Insurance Customer Sales and Service Agent position at Farmers Insurance?
Job Overview
We are seeking a dedicated and enthusiastic Insurance Licensed Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, delivering exceptional service and support. You will assist clients with inquiries, resolve issues, and ensure a positive experience while promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with order processing.
- Analyze customer needs and recommend appropriate solutions or products.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with sales team to support sales initiatives.
- Communicate effectively with team members to enhance customer satisfaction.
- Stay informed about market trends and product updates to provide knowledgeable assistance.
- Handle insurance sales inquiries for Auto, Home, Commercial, and Life.
Experience
- Previous experience in customer service or retail sales is preferred.
- Familiarity with Famers or State Farm sales and service processes is a plus.
- Multilingual abilities are highly desirable to better serve our diverse clientele.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- Excellent verbal and written communication skills are essential for effective interaction with customers and team members.
- A proactive approach to problem-solving and the ability to work in a fast-paced environment.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Health insurance
- Paid time off
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: In person
Salary : $22 - $25
