What are the responsibilities and job description for the Licensed CSR position at Farmers Insurance?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills, a keen understanding of market dynamics, and the ability to analyze customer needs effectively.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Communicate product features, benefits, and services to customers clearly and effectively.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Assist in outside sales efforts by identifying potential leads and supporting sales initiatives.
- Provide support for retail sales operations as needed.
- Ensure compliance with HIPAA regulations when handling sensitive information.
- Participate in training sessions to stay updated on product knowledge and industry trends.
Qualifications
- Previous experience in customer service or sales is preferred.
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
- Bilingual candidates are highly encouraged to apply.
- Familiarity with benefits administration is a plus.
- Ability to analyze market trends and customer feedback for continuous improvement.
- Proficient in using customer relationship management (CRM) software or similar tools.
- A positive attitude with a commitment to delivering outstanding service.
Join us in making a difference by providing exceptional support to our customers!
Job Type: Part-time
Pay: From $12.50 per hour
Expected hours: 12 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $13
