What are the responsibilities and job description for the Full-Time Floating Teller & Customer Service Representative position at Farmers-Merchants Bank and Trust Co?
Job Title : Floating Teller & Customer Service Representative
Work Schedule : Monday-Friday- 40 hours per week
Job Type : Full-time
General Purpose of Position :
Customer Service Representatives serve customers by completing account transactions and account-related inquiries, and opening / closing all types of deposit accounts. Customer Service Representatives also assist clients with teller transactions. This floating position supports the staffing needs at any of the five (5) branch locations of FM Bank.
Summary of Responsibilities :
- Accurately open & close Savings, Checking, Time Deposit, Individual Retirement and Health Savings accounts for customers
- Process wire transfers and issue Cashier's Checks
- Collect and safeguard sensitive financial data
- Identify opportunities to promote banking products and refer clients to the appropriate business partners
- Overcome objections in a positive, service-oriented manner
- Courteously and competently resolve all customer complaints, taking ownership from the first contact to final resolution
- Assist customers with inquiries and issues over the phone
- Meet and / or exceed performance evaluation metrics
- Actively participate in training, meetings, and promotions
- Perform routing bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
- Balancing and filling the ATM and Teller Cash Dispenser / Recycling Machines
- Processing bulk coin deposited with the Bank
- Processing address changes and collecting safe deposit box rental payments
- Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
- Comply and stay up-to-date with applicable laws and regulations
- Promote strong customer interactions, build relationships and participate in cross-selling, and offer new products and services
- Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
- Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
- Accurately close out the teller terminal
- Other duties, as assigned
Educational and Experience Requirements :
Skills Requirements :
