What are the responsibilities and job description for the Customer Service Representative - 38hours - Rio Vista position at Farmers & Merchants Bank of Central California?
Customer Service Representative (CSR) 38 hours
Department: Retail Bank Employment Status: Hourly, Non-Exempt
Supervises Others: No Salary: $20.00 - $22.38 (commensurate with experience & qualifications)
Location(s): Rio Vista
F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.
- Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
- CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
- CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
- CSR’s efficiently and accurately process customer transactions
Who are we looking for?
- A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
- Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
- A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
- An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
- A team-player who shares ideas and information to streamline operations
Also required:
- Successful completion of a credit history check is a condition of employment
- Minimum of a high school diploma or equivalent
- Spanish Speaking preferred but nor required
- Minimum of 1 year of recent cash handling experience
- Satisfactory completion of the Teller Test
F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify
Job Type: Full-time
Pay: $20.00 - $22.38 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Banking: 1 year (Required)
- Cash Handling: 1 year (Required)
- Customer Service: 1 year (Required)
Ability to Relocate:
- Rio Vista, CA 94571: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22
