What are the responsibilities and job description for the Customer Service Representative - Manteca - 38 Hours position at Farmers & Merchants Bank of Central California?
Customer Service Representative (CSR) 38 hours
Department: Retail Bank
Employment Status: Hourly, Non-Exempt
Supervises Others: No
Salary: $20.00 – $22.38 (commensurate with experience & qualifications)
Location(s): Manteca
F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.
-Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
-CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
-CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
-CSR’s efficiently and accurately process customer transactions
Who are we looking for?
-A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
-Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
-A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
-An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
-A team-player who shares ideas and information to streamline operations
Also required:
-Successful completion of a credit history check is a condition of employment
-Minimum of a high school diploma or equivalent
-Spanish Speaking preferred but nor required
-Minimum of 1 year of recent cash handling experience
-Satisfactory completion of the Teller Test
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify
Job Type: Full-time
Pay: $20.00 - $22.38 per hour
Expected hours: 38 per week
Benefits:
- 401(k) matching
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Banking: 1 year (Preferred)
- Customer Service: 1 year (Required)
- Cash Handling: 1 year (Required)
Work Location: In person
Salary : $20 - $22
